Privacy Policy

At Level Up Training and Development, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. By using our services, you agree to the terms outlined in this policy.

1. Data Controller

The data controller for the purposes of this privacy policy is:

Level Up Training and Development
info@leveluptraininganddevelopment.com

2. Types of Personal Data We Collect

We collect and process the following types of personal data for the purposes of booking, communication, and marketing:

Booking Information: Full name, email address, phone number, postal address (if applicable), course or training selection, and payment details (processed via secure third-party payment providers).

Communication Information: Any details shared with us via email, phone, or website forms, including messages or enquiries.

Marketing Information: Email address, interests, preferences, and communication history, if you have consented to receive marketing communications from us.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To Process Bookings and Provide Services: To confirm bookings, provide course materials, and contact you with any updates related to your training or education.

To Communicate with You: To respond to enquiries, provide customer support, and send you information related to our services.

To Market Our Services: With your consent, we may use your contact information to send you marketing communications, including newsletters, promotions, and updates about our courses and services. You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfil our contract with you (e.g., booking courses and providing services).

Consent: For marketing purposes, where we have obtained your explicit consent.

Legitimate Interests: To improve our services, enhance customer experience, and promote our business in a way that is not overly intrusive.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. For marketing purposes, we will keep your contact information until you withdraw your consent or request to be removed from our mailing list.

6. Data Security

We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Your payment information is processed through secure third-party payment providers, and we do not store payment details on our systems.

7. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share your personal data with the following third parties for the purposes outlined in this policy:

Service Providers: We may share your data with third-party companies who assist us in delivering our services (e.g., booking platforms, payment processors, and email marketing providers). These service providers are contractually obligated to handle your data securely and in compliance with GDPR.

Legal Compliance: If required by law or in response to legal requests, we may share your personal data with authorities or legal advisors.

8. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

Access: You can request a copy of the personal data we hold about you.

Rectification: You can request that we correct any inaccuracies in your personal data.

Erasure: You can request the deletion of your personal data, subject to certain conditions.

Restriction: You can request that we restrict the processing of your personal data in specific situations.

Data Portability: You can request to receive your personal data in a structured, commonly used format for transfer to another service provider.

Objection: You can object to the processing of your personal data for direct marketing purposes.

Withdrawal of Consent: You can withdraw your consent for processing at any time, where consent is the legal basis for processing.

To exercise these rights, please contact us at [Your Contact Information]. We will respond to your request within the timeframe set by GDPR.

9. International Transfers

Your personal data may be transferred to, and stored at, destinations outside the UK or European Economic Area (EEA), where applicable. Any transfer of data will be done in accordance with GDPR requirements to ensure that your data remains protected.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you through our website or directly via email. Please review this policy regularly to stay informed of any updates.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

info@leveluptraininganddevelopment.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that we have violated your data protection rights.